The Last Comcast Bill

Your best Comcast bills are likely be the first and last. The simple truth is that as a new customer you probably signed up with Comcast on a decent deal that seemed like fantastic value at the time with some big discounts upfront. This is as good as it’s ever going to get.

As someone who has worked in the industry, I can tell you that it is standard practice to entice new customers with large discounts and other inducements with operators prepared to offer up to $350.00 of value for “new customer acquisition.”

Unfortunately, it’s mostly downhill from here as little financial consideration is given to loyal customers over time, especially those on term contracts. The big money is spent on sales of new business and customer service and retention run a very distant second.    The age of goodwill and rewarding customer loyalty appears to be gone for good. A good example of this practice in the financial sector is your credit card provider offering an interest free period for new customers only. When will these people learn that this is a sure-fire way to alienate their existing customers.

If you want to test the value you have as an existing customer simply call both sales and customer service lines and compare your “on-hold” times.

Customer retention is largely handled by customer service personnel whom operate within strict parameters of what they can and cannot do for you. If you are serious about getting some sort of tangible compensation your best bet is to remain calm and escalate through management to Corporate. Many customers have achieved good results, at least for a while.

The best way to lower your Comcast bills is to cancel Comcast  and deal with a company who will pay for your business. Being a new customer as often as possible will put you in the box seat for discounts. Statistically, most customers’ role over their services month to month after their term contract has expired and service providers literally bank on this. If you don’t mind a little inconvenience make the effort to chase down a new deal with a company that’s prepared to pay for your business.

Lower Your Comcast Bill by $7 (or more) Without Negotiating!

Most people don’t realize this, but it’s pretty easy to cut $7 or more off of your Comcast bill without spending a second haggling with customer service! How, you ask? Let us explain…

Many Comcast customers rent equipment from Comcast such as cable modems, routers, and other equipment. Comcast charges a monthly premium to rent this equipment, usually in excess of $7. For example, a reader who contacted us has been paying this same $7 amount each month (for over 3 years) to rent a cable modem. Think about that…over 3 years, that’s a total of $252, just to RENT a modem.

After doing a quick search on eBay, he realized that he could purchase the exact same model of modem he was renting (Arris TM502G – in used but excellent condition) for $21.99, with shipping included. When you do the math, after 3 months the modem is essentially “paid off” and you’ve got nothing but savings—bill after bill. In order to complete this process, he simply bought the modem on eBay, swapped it out with his, called Comcast and had them activate it, and returned the old equipment back to Comcast. Voila! Nothing but savings after that.

So, to review, here’s how you can get rid of your Comcast rental equipment and start saving:

1) Look for the brand and model numbers of any modems, routers, and other equipment that Comcast is charging you a rental fee for.

2) Search on sites like eBay and Craigslist for the same equipment. In most cases, used equipment will be priced the lowest and yield the most savings. Just make sure that you factor in how many months it would take you recoup the investment in the equipment—3 months or less is best.

3) Buy the equipment and wait for it to arrive.

4) Unplug your old equipment and hook up the new equipment.

5) Call Comcast (1-800-XFINITY / 1-800-934-6489) or chat with a technician online and have them activate your new equipment. If you have a new cable modem, you’ll need to speak with Comcast tech support and go through a short process that involves reading them a few serial numbers and other information.

6) Return the old equipment to Comcast.

7) Enjoy the savings month-after-month.

That’s all you need to do to get rid of monthly charges like these:

It may be hard to believe, but it’s really that easy to reduce your Comcast bill without negotiating. Most people don’t realize how much the monthly equipment rental charges add up to be after a few months. You can easily purchase good quality, used equipment for only a few months worth of rental charges, and stop paying rental fees!

It Takes the City to Spark Change

So, it seems the only way for Comcast customers to be heard is not, as we hear time and time again, to call the customer service helpdesk, but to get the whole town involved! Savannah City Manager Rochelle Small-Toney and Alderman Tony Thomas are holding townhall meetings to hear the complaints raised by Comcast customers.

In mid-December, city officials asked residents to call the 311 help line with Comcast issues. Nearly 200 people called. Thomas says he received about 100 phone calls, too.

“We think this is a small percentage of people having problems,” said Bret Bell, the city’s director of public information.”

The hope is not to control the service but to bring other competitors into the downtown area.

Small-Toney also advised Comcast officials at a meeting Wednesday she was authorizing a request for proposals to see whether other franchises, including AT&T and Hargray, would provide services downtown. Comcast provides service only to a few isolated businesses north of Broughton Street, including City Hall, city officials said.

There’s something to be said about requiring the whole town to get involved in order to create change. Community involvement is great, but not when those involved are being held in a stranglehold by the only service provider in the area.

Read the full article here

Let’s Make a Deal!

Here’s an interesting article from the Wall Street Journal:

Every three to six months, when his most recent promotional deal expires, Carey Anthony blocks out an hour of his day to negotiate with his cable company. Each time, the president of a software company in Los Angeles says he can knock $20 to $30 off his monthly bill.

Lauren Schuker on The News Hub has some tips on how to trim your cable bill, such as asking your service provider for unadvertised deals. Photo: AP

“Negotiating works every time,” says Mr. Anthony, 46, who estimates he has saved more than $350 a year over the past decade. “Sometimes you have to threaten to cancel service, or switch to another provider, or sit on hold for an hour, but I’ve never failed to get a discount,” he says. “You just have to be diligent.”

As prices for cable services have surged over the past 10 years and the faltering economy has pressured household incomes, a growing number of cable customers face skyrocketing bills.

Today, the average cable TV subscriber pays about $128 a month in fees for all services, including TV, Internet and phone—nearly three times the $48 they paid each month in 2001, according to estimates by research firm SNL Kagan.

The increase is largely the result of sharply rising costs of programming, particularly sports. The TV networks pass those additional costs onto the operators, which in turn pass them onto consumers.

Cable-company executives have said publicly that they’re worried rising costs could drive consumers away. The largest U.S. cable company, Comcast Corp., lost 442,000 video subscribers in the first nine months of this year, though this was fewer than in the same period last year. No. 2 Time Warner Cable Inc. lost 319,000 over the same period.

Read the full article here.

How to watch the latest season of Dexter and Homeland for almost nothing!

Not everyone knows this, but Comcast offers Premium Channels such as SHOtime and HBO on a “pro-rated basis”. What this means is, if you are savvy, you can watch full seasons of the latest, hottest TV shows, for practically less than the cost of one DVD rental. I just watched all of Dexter, Homeland  and Boardwalk Empire next to nothing.

Here’s how you do it.

You call Comcast (1-800-266-2278) and activate a premium channel, in this case let’s say it’s SHOtime. The current promotion, at the time of this writing, is $10/month for your first 12 months.

You will be charged a one-time fee of $1.99 for activating the channel. OK, so be it.

Now, if you go to your On-Demand menu, and look up your Premium Channel for SHOtime, you will see that they have stored all of the episodes from the most recent season of “Dexter”, or the new hit show, “Homeland.”

You can now start at episode 1, and watch the whole series in order. Then when you are done, you can call Comcast back and cancel the service. You will only be charged for the days you’ve used, at the rate of $10/month, or $0.33/day.

In my case, I activated Shotime last week after reading that Barack Obama thought Homeland was one of the best shows on TV. A quick google search showed me that the program aired on SHOtime, and that the final episode was this Sunday. I looked through my guide and I could see all of the episodes were available for SHO time subscribers. I activated the service and then spent a week watching all 12 episodes.

As soon as I was done, I canceled the service. In all it cost me $4.66 to see the whole series. $1.99 was for the upfront fee, and then $2.67 was the pro-rated cost of 8 days of SHOtime.

If I waited for the DVD version of the season to come out at my local video store, I’m sure there would have been 4 or 5 discs at a rental cost of $4.99 each. Doing it this way let me watch them all for a sixth of the cost.

We hope this helps some of you save some money on your Comcast Bills!

Comcast is a Monster

Here’s a comment we just got about how horrible Comcast is:

Allow me to share my Comcast tale with you.

I called in on the 6th of September, cancelled, had TDS put in, then found out today they have no record of me calling in and I’m still being charged for cable and internet. They said I only cut off my phone with them. I now see why people take guns into places and shoot up the building. Comcast is a monster and I hate everything about them down to the automated voice recordings. If I could wage war against them without being arrested, I would. I’d love to release a disease covered rodent into all it’s buildings. I’d love to find out the owners address and continue to send him invoices for NOTHING, and turn in his credit when he doesnt pay them. If I was rich, I’d buy Comcast, just so I could run it into the ground. With every fiber of my being, I hope they go under due to the stupidity of their employees.

Want a Lower Comcast Bill plus Upgraded Service?

Our most recent bill shared came with this interesting note:

“Final bill for the next 11 months, with promo.  Old bill was about $200 (since old promos lifted) until I called and complained, and they lowered the price down, plus upgraded our services.”

So, just give our old friends Comcast a call, complain a bit, and you too might just get your Comcast Bill lowered, while getting better service.

One more reason to think it’s all a crock.

Replace Your $90 Comcast Bill for $10

The simplicity of this message is so good, I had to share.

One member over at says they cut their $90 Comcast bill by getting a $10 Netflix account. One more way to save money on your Comcast bill.

Replace Comcast Bill

See the post here.

Comcast Would Rather Lose a Customer than Give a Deal

comcastThe Consumerist (one of our favorite sites which helps consumers navigate the wide world of goods and services for sale) reports on one Comcast customer who says she’s about ready to cancel her Comcast service because they’re not willing to cut her a break on her bill.

Usually, Comcast folds like a deck of cards when customer asks for a deal. Not this time though. After a back and forth with Comcast, Courtney gets the short end of the stick, even though she loves Comcast. Seems like even their biggest fans still get the worst deals.

Courtney over at the Consumerist tells her story:

I’ve been a Comcast customer at my current address since June 2008. We were initially on a new-customer promotion that ended in June 2009; once that happened, I called Comcast & spoke with a representative about our options for bringing our monthly bill down a bit. I don’t remember the specifics of the conversation a year later, but I believe we gave up a few premium channels, ultimately ending up with a package that served our needs while remaining within our budget.

I hadn’t even thought about this until several days ago, when I went to pay our monthly Comcast bill & noticed it had gone up by about $20 from the previous month. I assumed it was some kind of easily correctable error, but when I followed up with Comcast I learned that apparently we’d been on some kind of promotional rate for June 2009-10, which has now expired. I discussed this issue first with an online chat representative, & while I was disappointed when he told me nothing could be done about the price increase, I figured I’d have better luck once I spoke with someone in person. However, after following up via phone with a frontline service representative, a retention specialist, & finally with a retention supervisor, the consensus seems to be that Comcast would rather I switch to RCN’s version of the same package than restore my account to the previous pricing.

Read the full post over at the Consumerist.

The best line of the post? From the Consumerist writer:  “We seem to have found the first truly satisfied Comcast customer and they’re kicking her out the door.” (emphasis added)

10 Simple Steps to Help End Overpaying on your Comcast Bill

Do you ever fear that you’re paying too much on your Comcast bill? Do you ever wonder what other people with the same service are paying, and if you’re really getting a good deal?

We sure do!

So, we decided to do something about. That’s why we started, to help Comcast customers lower their Comcast bill by showing what other customers are paying for the same service.

And we need your help!

Send us your Comcast bill to help us democratize bill paying and shedding light on bill secrecy.

Here’s how to send us your Comcast Bill:

  1. Visit
  2. Click the My Account link in upper right corner
  3. Sign into your account using your Comcast email and password
  4. Once you’re logged in, click on the Account & Bill tab at the top
  5. Scroll down to where it says “Bill Details and History”
  6. On the drop down list, choose the month’s bill you’d like to share with us.
  7. Click the “view bill details” link
  8. Make sure to save the PDF file on your hard drive
  9. Send us the bill as an attachment via email to
  10. We’ll remove all personal and account information and post it on the site

It’s simple. We all want to save more, not pay more. Help us help everyone lower their Comcast bill.

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