Make-Sure-You-Check-It-Before-You-Pay-A-Comcast-Bill

Although it’s tempting to pay a Comcast bill each month without reading it closely, this could be costing you big money.  Comcast is well known for trying to slip price increases through unannounced and unless you check the latest price of Comcast on your bill, you are setting yourself up for major BILL SHOCK further down the track.

Last month, one of our readers wrote us to let us know about the increase in Comcast’s Service Protection Plan fee from 2.49 to 3.99. No one alerted him to this increase; he randomly spotted it when he noticed his bill seemed to be slightly higher. Although a $1.50 doesn’t sound like a lot, it’s nearly a 50% increase on the fee—and everything adds up. This fee had been raised for over three months, but he didn’t notice it until recently.


A brief explanation of the Service Protection Plan: basically, Comcast won’t come to your house and work on much of anything for free. They’ll come out to do simple tests, but they will charge you for repairing or troubleshooting most things; even the cable lines that THEY own. Sound fair? Well, most people we’ve talked to don’t think so. Many people feel like it’s essentially a way to obtain more money in fees, and a lot of our readers are upset by that. So the question is: is it worth it? That depends. The same reader who told us about the fee increase has never had to have anything repaired, but he said that he “feels better” paying the small fee each month knowing that he wouldn’t potentially get hit with a larger service charge in the event of a repair. Other readers choose to save the $4 each month and take their chances. Comcast’s service seems pretty reliable in most parts of the country, so it’s really a personal call as to whether it’s worth it to pay that fee. Most  people feel like when they pay a Comcast bill it should include any repairs to their own network and should be included in the price of Comcast services that they already pay. Unfortunately, Comcast see it differently.

The most important thing to take away from this is that you need to make sure that you read your bill every month, so you’re actually aware of the small charges you’re continually paying. Then you’ll be aware of whether or not these fees are increasing or decreasing. Remember, it’s easy to be complacent and not check your bill regularly, but there’s a cost associated with that in the long run. Those little fees add up over time, and by choosing to be oblivious, you may be paying for services that you don’t need or want. For more tips on reducing your Comcast bill, feel free to read through our site and check out our tips, tricks like how too lower your Comcast bill by 7 or more dollars without negotiating. You can also visit our compare your bill page to see how your bill stacks up against other people’s bills.

How to Save 44% on your Comcast Bill – Chat Transcript

Here’s a good one – a full chat transcript a customer had with the Comcast Customer support. Blogger Darwin over at darwinsfinance.com posts his entire chat conversation he had with Comcast to lower his bill.

The main idea is that you can get a better deal than you currently are. Comcast is always (always!) having special discounts. What does this mean? The price of their actual service isn’t worth as much as they charge!

It’s simple math. They give discounts out left and right and make the suckers without the discount pay for those who have the discount. Don’t be a sucker, get a discount!

From the article on darwinsfinance.com:

As you can see, each negotiating experience and outcome is different.  Message?  It sort of depends who you get and when you try. So, if you don’t get the deal you wanted, keep trying and don’t take no for an answer.  But the bottom line is that if your initial bill is say, $160 you may very well walk away paying $50 less with some minimal effort.

That’s good news!

Here’s part of the conversation:

Comcast Rep>Thank you. May I have the exact concern that you have, — ME –?

– ME –_>Sure. I’m reaching out because the 6 months is up on the prior agreed promotions and I was advised to contact again when this occurs.  My bill jumped up substantially.

– ME –_>I had previously considered switching over to FIOS given the attractive offers they have now that they’ve entered our neighborhood.  The past few 6 month cycles, Comcast has discounted my bill in order to retain my business.

Comcast Rep>May I know when was the promotion ended?

– ME –_>from last month’s bill, it was to end 12/28/09.

Comcast Rep>I see. Please give me a moment to check on this.

– ME –_>sure

Comcast Rep>I apologize for the inconvenience, I see here that the bill that you are viewing will from 12/29 – 01/28. Comcast actually printed the bill in advance to avoid delinquent payment. That payment that is reflected on your bill will be the regular rate after your promotion will end on 12/28/09.

– ME –_>I’m not sure I follow.  My last bill was much lower.  In discussing this with Comcast in the past, each 6 months, I call and have a new promotion (whatever’s available at the time) applied to the account in order to bring the price well below the “regular rate”.  I was assured during prior calls that this agreement would continue to be honored into the future if I agreed to stay on as a customer.  Can you check out which promotions you’re running now that you could apply to bring the total bill back in line? Thanks

Comcast Rep>Please give me a moment to check on that.

Read the full conversation here.

Live in Washington? Your Comcast Bill is About to Go Up

TechFlashTechFlash is reporting that Comcast customers in Washington state are about to see a big increase on the Comcast Bill. They say that in August, the average customer’s bill will increase by 4%. For those of you paying too much already, maybe now’s the time to drop the service.

This latest rounds of price increases comes less than a year after their last increase. In September of 2009, Comcast increased their price by 2.5%.

Here are the details TechFlash is reporting from Comocast:

–Customers who subscribe to a video service will see an average monthly increase of $3.21 or 4.9 percent.

–The equipment rental fee for a cable modem, which also is sold at numerous retail stores, will increase by $2.

–Customers who subscribe to Limited Basic, the least expensive package of channels, will see no increase in their bills for this service. Limited Basic includes the broadcast channels and the public, education and government channels. Prices range from $13 to $18 depending on location.

–And customers who subscribe to the Digital Economy package of channels, which is the least costly digital package, will see a decrease in the monthly charge for the package ranging from 4 cents a month if they subscribe to two or more Comcast services to $10.04 a month if they subscribe only to the Digital Economy package and take no other services.

Read the full article on TechFlash

How to Save Money on Your Comcast Bill

Motorola SURFboard SB5101U DOCSIS 2.0 Cable ModemOn his blog, Andrew Machado explains one super simple way to save almost $5 a month on your Comcast Bill:

Buy your own modem.

Yes, there’s an upfront cost, but you can get you own cable modem for about $53 on Amazon.com. That means in less than a year, it will have paid for itself.

Great idea, and a great way to save money on your Comcast bill.

You can see Andrew’s full post and read more tips on his blog.

How To Cancel Comcast Service

Tired of paying too much on your Comcast Bill? We know a lot of you are because one of our biggest search terms to find this site is “How to cancel Comcast service.” In order to cancel your Comcast service, you have to get in contact with them. Of course they make it a pain to cancel, but this appears to be the only way.

Cancellation Checklist

Before you push the button and cancel Comcast, there are a couple of things that can make the whole process much easier. Just like you, thousands of visitors to this site have also cancelled Comcast and now you can benefit from their experiences- both good and bad.

(1) Make sure you have your latest Comcast bill handy and can easily quote your account/customer number and the name of your plan. preparation is the key.

(2) Check to make sure you’re contract has expired and you can cancel without penalty.

(3) Check the whereabouts and condition of any equipment (including cords and leads) and have packaging ready to keep everything together.Reasonable wear & tear should be OK.

(4) Satisfy yourself that you have the very best replacement service at the cheapest possible price. Now is your chance to get the best deal as new customers are treated like gold by service providers with deep discounts and attractive incentives being offered.

Visitors to this site have received great deals with savings in excess of $35.00 per month from Verizon Vios with Dish Networks and Direct TV also being popular for cable.

CLICK HERE to see the best deals and compare savings over Comcast. Take a few minutes to see all the Comcast alternative offers in one place with this easy to read COST COMPARISON CHART.

(5) Try to organize installation of your new service before cancelling Comcast to ensure continuity of service. It may be possible to ask Comcast to terminate your service on an agreed date but be aware that they usually require the return of their equipment before finalizing and closing your account. Most of our visitors experience difficulties in this area so be prepared to go without service for a few days.


(6) If  you are like most of our visitors. you’re probably angry as hell with Comcast but try not to upset customer service  to much and just get the job done.  Some visitors to this website also  report being offered attractive discounts to stay with Comcast, so be prepared.

 

There are a few different ways to go about contacting Comcast:

  1. Ask Comcast – You can enter your question into their online Q&A tool.
  2. Live Chat – Use Comcast Live Chat to speak with a representative via instant messaging chat
  3. Ask the Comcast Community – Try and find answers in the online forums
  4. Email Comcast - Just send an email
  5. Phone - Give them a call: 1-800-COMCAST (1-800-266-2278).

Good luck with your search for a better service provider.

Do Bill Analyzers Work?

How much extra money do you have lying around? Enough just to throw away for no good reason?

If you’re like most of us, in these financially troubled times, there isn’t a lot of money to just be throwing away. Well, that’s exactly what one columnist at CNN realized he was doing on his phone, television and internet services by not paying attention to what he was being charged.

Farhad Manjoo explains in his article, Can online ‘bill analyzers’ really cut your expenses? just how ignorant he was when he discovered he was paying $200 too much on his auto insurance and $500 a year too much on his cell phone bill ($500!).

Manjoo asks himself, “Why am I wasting so much money? Because I don’t know my options.”

That is exactly what we want to help end. At ComcastBills.com we want to democratize bill paying by opening the doors on bill secrecy.

So, how can you analyze your Comcast bill? Easy. Compare your Comcast bill with others and see exactly how much extra you’re paying.

Send us your Comcast bill and we’ll analyze how much extra you’re paying.

Start paying attention to how much your Comcast bill changes from month to month and stop throwing your money away!

Nine Reasons I Hate Comcast

Frustrated by Comcast? I’m sure I’m not the only one. In fact, I know I’m not.

I found this buzz the other day by one user who says “Oh god, I hate Comcast. I haven’t yet even signed up with them again, and I already hate them.”

After browsing through Comcast.com, he comes to several conclusions as to why he hates Comcast.

The big idea? Comcast bill price differences resulting in bill variance!

When will Comcast realize we all know they charge different prices to different customers. Even some of his responders point this out.

His reasons:

* Various parts of the site describe the same option with different specs. For instance, one page says “Performance with PowerBoost” is 12Mbps down while another says it’s 15Mbps down.

* But I have a paper brochure here that says the non-cable-customer pricing for speed half of what we currently get with AT&T is $58 / month. We currently pay $40 for twice the bandwidth with AT&T.

* Comcast basic cable in the bay area is identical to what you can get with an antenna, plus the Discovery Channel. Since it costs $16.80 / month, you are therefore basically paying $16.80 each month for Discovery Channel.

* They have special 6-month teaser rates with the actual copasetic pricing listed in a tiiiiiiny little font. They do do full pricing disclosure right on the page, but you can tell they only do it because the regulators are forcing them.

Read the full post on Google Buzz.

5 Simple Steps to Save Over 350 Bucks a Year on your Comcast Bill

That’s right. And it’s dead simple too. Our friends over at Save On My Comcast Bill outline five easy steps to get your Comcast bill lowered by $30 a month.

As highlighted in the post, here are the steps to get this done:

  1. Call Comcast customer service
  2. Get to a customer service representative
  3. Tell them you want to cancel
  4. You will then be transferred to a Customer Cancellation rep. Once there, tell them you want to cancel because the service is too expensive and you can get a better deal with one of the satellite providers. Make sure to tell them the reason for cancellation is strictly financial, and you are otherwise happy with the service.
  5. They will offer you a better rate. If for some reason they don’t, you can always say you changed your mind.

See! A few minute phone can save you over $350 a year on your Comcast Bill. That’s no small change!

How to Lower Your Comcast Bill – Drop the Service

TechFlash ran an interesting article the other day on how to lower your Comcast Bill. Their suggestion? Just drop the service!

You can read the full article “How I replaced Comcast TV in my life, and why I wouldn’t go back” here.

The author notes that with the transition from analog to digital television, now is the perfect time to switch. Plus, with most major networks streaming their content online, there is virtually no need to sign up with the major providers like Comcast. Digital cable provides numerous options and what’s lacking, you can get online.

Why pay more for what you can get for less or free?

TechCrunch Reports FCC to Crack Down on “Bill Shock”

TechCrunch reported today that the FCC is going to be cracking down on what it calls “Bill Shock” – that surprised feeling you get when you open your unknowingly high bill.

You can read the full article here.

The story reports that phone companies will need to let the customer know when high charges should be expected., before getting the bill. Joel Gurin, FCC Chief of the Consumer and Governmental Affairs Bureau says, “We are hearing from consumers about unpleasant surprises on their bills.” And calls it an “avoidable problem.”

How to avoid it? More transparency between phone companies and consumers (their customers!). Seems fair.

Ideas on how to lower your phone bill is what we’re all about at ComcastBills.com, so we’re excited consumers will stop getting the short end of the stick on their Comcast phone bill.

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