Comments for

Comment on How To Cancel Comcast Service by Ganine Steffe

Ganine Steffe — Thu, 20 Dec 2012 13:39:54 +0000

My Dad who is disabled and has a brain injury really does not what an abundance of channels, so I called Comcast to see if they offered a senior discount because his bill was very high for just basic cable and I was told “no” and there was nothing else cheaper. I think it is horrible not to try and oblige your customers on different levels. Not every one can afford this service or the cost and most of all our seniors. Comcast is not worried about their customers, just their business and being competitive. I think honoring a senior package deal would be a good idea for those seniors that want to watch a little more than just regular TV and be able to afford it. Need less to say, I switched him to Verizon. His paying alot less and they were more compassionate about his situation.

Comment on How to Get a Discount on your Comcast Bill by heather

heather — Thu, 18 Oct 2012 18:18:56 +0000

call comcast tell them you didnt know about the 6 month promo and they will give you a loyaty credit for 6 months of 15$ .. keep yelling and they will drop your bill for the 7th month to what you had before. real simple.

Comment on How To Cancel Comcast Service by frustrated beyond belief

frustrated beyond belief — Wed, 29 Aug 2012 00:07:46 +0000

I can not believe that after 3 phone calls and 1 in office visit to try to cancel my service COMCAST will NOT cancel my services.

What kind of messed up crap is this?

I called on 2/17 to tell them I was very unhappy with Comcast and would be switching to WOW. They did nothing to try to keep me. On 2/17 I made an appointment with WOW to come out on 2/24. Wow set-up the phone number to be carried over.

2/24 WOW came out in the morning. After the tech left I went to Comcast office to turn in my equipment and figured I could cancel service in person. The woman behind the counter told me she couldn’t do that, but my services would automatically be canceled March 1st. Why March 1st?

2/24 in the evening I call Comcast because it is crap that my services are not being cancelled until March 1st. This person tells me that services will be cancelled on 2/25 and I don’t need to call back.

2/28 I call to make sure my services have been cancelled. GUESS WHAT?! They are not cancelled. I get upset and ask the name of the person I am talking to and then to be transferred to a supervisor. She didn’t say anything to me and put me on hold FOREVER.

Just hung up now. Wish I could cancel this hellish service on-line!

I will NEVER use Comcast again. I can believe what a terrible experience I have had.

Comment on How To Cancel Comcast Service by Diana

Diana — Wed, 22 Aug 2012 18:08:44 +0000

I am now entering my second month as a new Comcast customer. I called today to downgrade my cable package as I was paying way too much for channels I did not even watch. “Paul” was very courteous and went out of his way to find me a better option. In the end I was able to keep most of the channels I have now along with my phone and Internet and he saved me over $50 a month. I tried the online chat but they told me I had to call the main number to make changes. They answered within 2 minutes of me calling and really helped me out. I can’t complain about the service I received today. Not bad at all.

Comment on How To Cancel Comcast Service by Mad in Paradise

Mad in Paradise — Tue, 10 Jul 2012 00:59:48 +0000

I didn’t last one month before I wanted to cancel. The automated billing said they wanted to charge $450+ for basic cable, NO movie channels, basic internet with wireless (that doesn’t even cover the whole house). When on the phone with them, if you push the button for new service, they answer right away. If you push the button to cancel, you’re on hold forever — if they answer at all. I know, I tried it. Nonetheless, they transfer you to perma-hold anyway.Iwas on hold for two hours.

Comment on How To Cancel Comcast Service by alaskapete

alaskapete — Thu, 05 Jul 2012 02:30:12 +0000

Here was my solution, copied verbatim here as my chat log (private identifying information retracted, of course):

CHAT ID: E25A06CE-BD7C-4360-8680-BB8FABAD659D

Problem: I want to cancel my account. NOW. I have been on hold for almost five cumulative hours this week, simply trying to cancel my
account, and have yet to be able to speak to an actual person. My current call time is now at over 69 minutes.
Glenn > Hello Lupe, Thank you for contacting Comcast Live Chat Support. My name is Glenn. Please give me one moment to review your
information.
Lupe > My Issue: I want to cancel my account. NOW. I have been on hold for almost five cumulative hours this week, simply trying to cancel
my account, and have yet to be able to speak to an actual person. My current call time is now at over 69 minutes.
Glenn > Hi
Glenn > I see here that you want to cancel your account, Lupe. I am sorry to hear that. Can I ask why do you want to cancel your account?
Lupe > Yes. I no longer reside at XXX XXXnd St S, Tacoma, WA, 98444. The residence is for sale, and I have not resided there since
04/27/2012. I have been trying to cancel my service since 04/25/2012. I also no longer reside in a Comcast service area, as I have moved
to ALASKA.
Glenn > Oh, to cancel the account, you need to call 1800 9346489, I am sorry Lupe we do not process account cancellation over the chat.
Lupe > WRONG. I HAVE CALLED that number. Please read ALL of the ABOVE. I want to cancel my account NOW, and I want a
supervisor. NOW.
Lupe > My current on-hold call time is 74+ minutes now.
Glenn > I understand that, let me pull up your account and see what we can do.
Glenn > To ensure protection to your account, can I verify the last 4 digits of the SSN of the account holder please?
Lupe > Thank you.
Lupe > SSN-XX-XXXX
Glenn > Thank you for this information,one moment please let me pull up your account.
Glenn > Lupe, thank you for waiting, you have Comcast cable box and modem leased, correct?
Lupe > Yes. There was no cable box, Comcast supplied “traditional” i.e. non-digital cable. The cable modem and it’s associated bits and
pieces are right here.
Lupe > To answer your question, the cable modem is leased.
Glenn > alright, so you only have Comcast modem?
Lupe > Yes. Only the cable modem, no cable (television) box.
Glenn > alright, thank you .
Glenn > here is what we will do, I will placed the cancellation pending order here in your account, you need to go to the local office and
return the modem , from there the cancellation will be completed, and you will only be charged for service up to this day 05/04. Please be
reminded to turn over the modem 3 to 5 days from now.
Lupe > That is a start. However, as I have stated earlier in our conversation, I cannot go to your local office, as I have move to ALASKA.
Please specify an address to send Comcast’s equipment to.
Glenn > Let me check and search for the address where you can mail the modem.
Glenn > Please give me a miute or 2.
Lupe > Thank you.
Glenn > I am sorry for the wait, I am still getting the information for you.
Glenn > Here is the address where you can mail the modem,
Glenn > Center Details Center Name: Tacoma Cable Store Address: 5401 6th Avenue, Suite 505 Tacoma, WA 98406
Glenn > Once the modem is received from our end , the cancellation will be completed. I have noted your account for this request.
Glenn > You will only be charged up to this day 05/04
Lupe > Thank you. Is there anything else I need to do? Also, I think you should make my service cancellation effective 04/27/2012. I fail to
see how it is my fault that Comcast essentially refuses to allow me to cancel my service. For example, my current hold time is now 88+
minutes.
Glenn > I undertsand that, alright we will pro rate charge up to 04/27
Lupe > Thank you. I appreciate that, and as a both a small business owner and a consumer, I feel that to essentially be fair. Thank you for
your time, Glenn. Anything else I need to do?
Glenn > You are most welcome, Lupe.
Glenn > I am glad to have resolved your issue today, I do hope to see you back here in Comcast soon.
Glenn > please allow me to inform you that there will be a survey after our interaction by clicking the EXIT CHAT button located top right of
the chat screen and “TAKE OUR SURVEY” in red button; because we, at Comcast, listen to our customers and want to hear about your
experience chatting with us. I would greatly appreciate if you take time to answer the survey for me.
Glenn > other than this, is there anything else I can help you with ?
Lupe > No. Thank you.
Glenn > Thank you for choosing Comcast for your entertainment needs! Our goal is to provide you with a consistently superior customer
experience – that’s our guarantee. Learn more about the Comcast Customer Guarantee at http://www.comcast.com/corporate/Customers
/CustomerGuarantee.html?fss=customer%20guarantee
Glenn > If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail (available 24 hours a day, 7
days a week). Comcast also offers great FAQ and Help forums located at click here to help you solve many issues on your own. You can
also reach us through our Hotline 1-800-XFINITY (934-6489). Don’t forget, you can watch full TV shows and movies online, check out click
here for more information. Thank you for contacting Comcast! We appreciate your business!
Lupe > Note to self. at this moment, 18:20ADT, 05/04/2012, I have now still been on hold with Comcast Customer “Service” for 93+ minutes
without actually being able to speak to a real person.

Comment on How To Cancel Comcast Service by Tisha

Tisha — Tue, 05 Jun 2012 16:07:43 +0000

How long after cancelling did they terminate service?

Comment on How To Cancel Comcast Service by John Doe

John Doe — Wed, 30 May 2012 21:17:03 +0000

Terrible customer service. Why can’t I just cancel the service online or through chat? The person on the phone seemed to have no idea what she was talking about. Plus I have no idea when I’m going to find time to drive 1 hour away to return the equipment. Setting up Comcast initially ways way more of a hassle than it needed to be too. I will never recommend Comcast and I sure as heck won’t ever use it again myself.

Comment on How To Cancel Comcast Service by Meg

Meg — Sat, 19 May 2012 18:42:33 +0000

Just called Comcast today to cancel my service. I was prepared for a typical Comcast phone conversation, but shockingly it went really well. The service representative was very polite and the process was made easy even after they explained everything that needed to be done. Granted, I did tell them that where I was going there was already internet and cable (didn’t say which provider, just that they were there), but it was still one of the far better phone conversations I’ve had with them.

Comment on How To Cancel Comcast Service by Switched to ATT

Switched to ATT — Thu, 17 May 2012 21:50:43 +0000

I had internet and basic cable tv with comcast for the last 10 years. Their price per month had increased to an alarming rate so I gave them a call to ask for a discount. I have done this for the past three years and was always given $10 off for retention. Well, this year I got nothing from Comcast after asking nicely. Told them I’ve been a long time customer and would like $10 off my bill of $67.xx. That’s not much to ask right? I can go to ATT for cheaper. I told the billing department that I ATT is cheaper. Their response? Go ahead. Go to ATT. And you know what? I did! They called me back few days after I took my equipment in and cancelled my internet and tv service. They tried to make amends. Too late.