Tired of paying too much on your Comcast Bill? We know a lot of you are because one of our biggest search terms to find this site is “How to cancel Comcast service.” In order to cancel your Comcast service, you have to get in contact with them. Of course they make it a pain to cancel, but this appears to be the only way.
There are a few different ways to go about contacting Comcast:
- Ask Comcast – You can enter your question into their online Q&A tool.
- Live Chat – Use Comcast Live Chat to speak with a representative via instant messaging chat
- Ask the Comcast Community – Try and find answers in the online forums
- Email Comcast - Just send an email
- Phone - Give them a call: 1-800-COMCAST (1-800-266-2278).
Also, keep in mind that you have a lot of other options from different service providers if you’re fed up with Comcast. Dish Network, DIRECTV are some of the popular televisions providers. AT&T, CenturyLink and Verizon FIOS are popular broadband resellers. You can visit our comparison page at any time to see your options.
Don’t bother with the live chat, they’ll just make u call the billing service number. Worst f’ing customer service ever. They can upgrade you’re service via chat, but not cancel it.
Called the 800# to cancel, only bad part is they won’t schedule shut-off for the same day and I have to take the equipment to them (b.s.!). Otherwise it was ok they didn’t even give me a hard time, which is what I expected.
@Greg Compton
When you call 1800-266-2278, select the option to:
1. “transfer service or possibly discontinue”
2. When you finally get through, tell them you are moving
3. They will offer transfer promotions
4. Tell them you are moving to NYC (there is no Comcast service there)
5. They will offer you FREE UPS shipping boxes to return equipment. (I highly recommend this, you do not want to go to their store and wait two hours to return equipment, plus they are now paying the shipping)
have anyone had a to pay a setup fee for home with comcast of $400+. I have, so I am canceling them. I called them saying I never had to pay that much for setup. FIOS guy spent the whole day at my place in Virginia to set me up and they didn’t charge me a dime.
What information is required to cancel your account? The account is in my roommate’s name and we are trying to cancel since we are both moving out for June. Unfortunately she is out of the country all summer and customer service won’t allow me to cancel the service since it is in her name. Any suggestions would be appreciated.
Just to give you guys a tip, when I’ve had to call and cancel with comcast, I always say I’m moving in with my girlfriend, and she already has the triple play. It’s zero hassle, ’cause how can you sell to someone who is already going to get your service? Piece of cake.
I just called and they didn’t give me any trouble, I just said I had already installed another provider (AT&T, which was true) and I just wanted to cancel. They are sending the refund within 4 weeks after I drop off the equipment at my local branch. I’ve been there before and I don’t believe it will be a long process if I avoid it on a Saturday or busy time.
I’m planning to cancel comcast services (high speed internet + cable tv). When I do so, will they refund the pro-rated fee that they charged me at beginning of the month? If they do, I’ll cancel it ASAP, otherwise I’ll wait for until a day before the next payment due date. I just don’t want to spend $$ for no reason. I appreciate the help in advance, thanks!
I just want to cancel and tell them the truth. I don.t want to pay any money to a company who owns part of msnbc. They call people who don.t believe as they so names.
We need to join a lawsuit regarding their deceptive practices.
False charges, over charges, franchise charges (?), Change of service provider refusal (refusal to port out), Change of service type refusal, Cancelation of services refusal (interruption instead with port blocking and service fee accumulation), false reporting to credit agencies regarding charges after cancellation which they claim were owed, harrassing phone calls from reps collecting for false charges after you have switched providers. It’s all illegal, it’s a multimillion dollar profit for them, it affects 50 percent or more of the population, everyone is being quiet, they don’t think we will do anything.
It’s a funny thing about having all the power, you feel you are invincible .. noone is invincible. Someone needs to stand up to them.
Is there a way to cancel Comcast but keep your comcast email address? I have had it for years and it is attached to practically every account I have
@Ken
Ken – I was told that Comcast will keep your account active for 30 days and then start to charge you if you log on to it. I’m about to call to cancel my service – switched to AT&T.
I actually just called and canceled my service, we got Verizon yesterday. I explained to them that I was getting married and we were moving in together and I needed to cancel my membership. He was really nice, so nice that we took my bill back to yesterday when I got the Verizon so I wouldn’t be charge for two months. So my advice just be nice and positive about the situation.
@Ken
i recommend that you switch to ether Yahoo.com or Gmail.com or Aol.com these are great services for more support contact PSCA or email us at psca1@email.com NEVER USE COMCAST!!!
I used the live agent to try to cancel my account. The agent abruptly dropped the session when I mentioned that I was on hold for over 30 minutes on the phone. Very rude.
Wow! What a waste of time. Just called comcast to xnl service & waited on hold for a live person 41 min, 10 sec. for a conversation that took 3:30. Geesh.
They can claim the greatest variety of products (BS) and the fastest internet service (so-so) but would be nice if they could back it up with good customer service. At this point I’d be happy with mediocre service but comcast can’t even aspire to that level! Glad to be leaving them.
When will they learn…. I am charge $130 for hbo/showtime and NO internet… They charge extra for just one Cable Card! I know they are not supposed to, but they will not take off the charge! I am so sick of this company… I only use premium for 2 shows Californiacation and Dexter the rest I get over the air! Dropping today…
Comcast is the worst company I have ever had to deal with. They make AT&T look good, and that is saying something. I have been trying for 3 days to cancel my service. Every time I call, I get a different story on why they cannot cancel the service. I guarantee if you do not pay your bill, they can drop you the same day. But request for it to be turned off, and get lied to and run around in circles. If I ever get rid of this crap, I will NEVER call them again. One more thing, my bill is never the same from month to month and I never change or upgrade my services. I agree with Margaret that a class action suit is in place.
WORST COMPANY EVER!! Don’t sign any contracts! My 3yr contract ended and I tried to cancel just a day after it ended and they told me it automatically renews for another year!! I have to pay over a thousand dollars if I want to cancel!!
Have to totally agree with all posters here. You can add services without any trouble at all, but cancellation is like pulling teeth. Once you get to a representative if you’re lucky they will try and offer you a weak promotion otherwise there is no attempt to make you feel valued.
We switched to Directv and it’s night and day. Picture quality is incredible, online support is fully fleshed out, and of course the value is unbeatable.
Bye bye comcast.
I recently moved and switched to Fios, and when I called Comcast to cancel they told me that they would not cancel until I paid the back due amount. I refused and said that you can’t keep changing me until I pay what’s due when I am not using the services. I will pay when you send me a bill in the mail. The support agent, who had horrible communication skills as they are from India, said that there was nothing that they could do. I sent an email using the above suggestions and am awaiting a response. We’ll see. I will pay when I return the equipment but they need to stop the service now. Either that or they can chase me for the bill and take me to court. I have the acknowledgment of the email in my inbox so they can’t deny that I cancelled it.
I was dreading calling the 800 number after reading all the comments on this but I had a possitive expereince cancelling my cable today. The customer service agent was friendly and didn’t try to persuade me to stay with Comcast. I was even able to schedule a pickup for my receivers so I don’t have to go to the store.
Maybe my expereince was unique or better than others because I only cancelled cable and still have internet with Comcast.
I had internet and basic cable tv with comcast for the last 10 years. Their price per month had increased to an alarming rate so I gave them a call to ask for a discount. I have done this for the past three years and was always given $10 off for retention. Well, this year I got nothing from Comcast after asking nicely. Told them I’ve been a long time customer and would like $10 off my bill of $67.xx. That’s not much to ask right? I can go to ATT for cheaper. I told the billing department that I ATT is cheaper. Their response? Go ahead. Go to ATT. And you know what? I did! They called me back few days after I took my equipment in and cancelled my internet and tv service. They tried to make amends. Too late.