How To Cancel Comcast Service

Tired of paying too much on your Comcast Bill? We know a lot of you are because one of our biggest search terms to find this site is “How to cancel Comcast service.” In order to cancel your Comcast service, you have to get in contact with them. Of course they make it a pain to cancel, but this appears to be the only way.

Cancellation Checklist

Before you push the button and cancel Comcast, there are a couple of things that can make the whole process much easier. Just like you, thousands of visitors to this site have also cancelled Comcast and now you can benefit from their experiences- both good and bad.

(1) Make sure you have your latest Comcast bill handy and can easily quote your account/customer number and the name of your plan. preparation is the key.

(2) Check to make sure you’re contract has expired and you can cancel without penalty.

(3) Check the whereabouts and condition of any equipment (including cords and leads) and have packaging ready to keep everything together.Reasonable wear & tear should be OK.

(4) Satisfy yourself that you have the very best replacement service at the cheapest possible price. Now is your chance to get the best deal as new customers are treated like gold by service providers with deep discounts and attractive incentives being offered.

Visitors to this site have received great deals with savings in excess of $35.00 per month from Verizon Vios with Dish Networks and Direct TV also being popular for cable.

CLICK HERE to see the best deals and compare savings over Comcast. Take a few minutes to see all the Comcast alternative offers in one place with this easy to read COST COMPARISON CHART.

(5) Try to organize installation of your new service before cancelling Comcast to ensure continuity of service. It may be possible to ask Comcast to terminate your service on an agreed date but be aware that they usually require the return of their equipment before finalizing and closing your account. Most of our visitors experience difficulties in this area so be prepared to go without service for a few days.


(6) If  you are like most of our visitors. you’re probably angry as hell with Comcast but try not to upset customer service  to much and just get the job done.  Some visitors to this website also  report being offered attractive discounts to stay with Comcast, so be prepared.

 

There are a few different ways to go about contacting Comcast:

  1. Ask Comcast – You can enter your question into their online Q&A tool.
  2. Live Chat – Use Comcast Live Chat to speak with a representative via instant messaging chat
  3. Ask the Comcast Community – Try and find answers in the online forums
  4. Email Comcast - Just send an email
  5. Phone - Give them a call: 1-800-COMCAST (1-800-266-2278).

Good luck with your search for a better service provider.

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33 Responses to “How To Cancel Comcast Service”

  1. geoff says:

    Don’t bother with the live chat, they’ll just make u call the billing service number. Worst f’ing customer service ever. They can upgrade you’re service via chat, but not cancel it.

  2. Ron says:

    Called the 800# to cancel, only bad part is they won’t schedule shut-off for the same day and I have to take the equipment to them (b.s.!). Otherwise it was ok they didn’t even give me a hard time, which is what I expected.

  3. Cliff says:

    @Greg Compton

    When you call 1800-266-2278, select the option to:
    1. “transfer service or possibly discontinue”
    2. When you finally get through, tell them you are moving
    3. They will offer transfer promotions
    4. Tell them you are moving to NYC (there is no Comcast service there)
    5. They will offer you FREE UPS shipping boxes to return equipment. (I highly recommend this, you do not want to go to their store and wait two hours to return equipment, plus they are now paying the shipping)

  4. Muhammad says:

    have anyone had a to pay a setup fee for home with comcast of $400+. I have, so I am canceling them. I called them saying I never had to pay that much for setup. FIOS guy spent the whole day at my place in Virginia to set me up and they didn’t charge me a dime.

  5. K says:

    What information is required to cancel your account? The account is in my roommate’s name and we are trying to cancel since we are both moving out for June. Unfortunately she is out of the country all summer and customer service won’t allow me to cancel the service since it is in her name. Any suggestions would be appreciated.

  6. Mathew says:

    Just to give you guys a tip, when I’ve had to call and cancel with comcast, I always say I’m moving in with my girlfriend, and she already has the triple play. It’s zero hassle, ’cause how can you sell to someone who is already going to get your service? Piece of cake.

  7. Cam says:

    I just called and they didn’t give me any trouble, I just said I had already installed another provider (AT&T, which was true) and I just wanted to cancel. They are sending the refund within 4 weeks after I drop off the equipment at my local branch. I’ve been there before and I don’t believe it will be a long process if I avoid it on a Saturday or busy time.

  8. Morgan C says:

    I’m planning to cancel comcast services (high speed internet + cable tv). When I do so, will they refund the pro-rated fee that they charged me at beginning of the month? If they do, I’ll cancel it ASAP, otherwise I’ll wait for until a day before the next payment due date. I just don’t want to spend $$ for no reason. I appreciate the help in advance, thanks!

  9. gayle says:

    I just want to cancel and tell them the truth. I don.t want to pay any money to a company who owns part of msnbc. They call people who don.t believe as they so names.

  10. margaret rosenberg says:

    We need to join a lawsuit regarding their deceptive practices.
    False charges, over charges, franchise charges (?), Change of service provider refusal (refusal to port out), Change of service type refusal, Cancelation of services refusal (interruption instead with port blocking and service fee accumulation), false reporting to credit agencies regarding charges after cancellation which they claim were owed, harrassing phone calls from reps collecting for false charges after you have switched providers. It’s all illegal, it’s a multimillion dollar profit for them, it affects 50 percent or more of the population, everyone is being quiet, they don’t think we will do anything.
    It’s a funny thing about having all the power, you feel you are invincible .. noone is invincible. Someone needs to stand up to them.

  11. Ken says:

    Is there a way to cancel Comcast but keep your comcast email address? I have had it for years and it is attached to practically every account I have

  12. Jodi says:

    @Ken
    Ken – I was told that Comcast will keep your account active for 30 days and then start to charge you if you log on to it. I’m about to call to cancel my service – switched to AT&T.

  13. Shalonda says:

    I actually just called and canceled my service, we got Verizon yesterday. I explained to them that I was getting married and we were moving in together and I needed to cancel my membership. He was really nice, so nice that we took my bill back to yesterday when I got the Verizon so I wouldn’t be charge for two months. So my advice just be nice and positive about the situation.

  14. PSCA - ADMIN says:

    @Ken
    i recommend that you switch to ether Yahoo.com or Gmail.com or Aol.com these are great services for more support contact PSCA or email us at psca1@email.com NEVER USE COMCAST!!!

  15. Lex says:

    I used the live agent to try to cancel my account. The agent abruptly dropped the session when I mentioned that I was on hold for over 30 minutes on the phone. Very rude.

  16. Micco says:

    Wow! What a waste of time. Just called comcast to xnl service & waited on hold for a live person 41 min, 10 sec. for a conversation that took 3:30. Geesh.
    They can claim the greatest variety of products (BS) and the fastest internet service (so-so) but would be nice if they could back it up with good customer service. At this point I’d be happy with mediocre service but comcast can’t even aspire to that level! Glad to be leaving them.

  17. Sad says:

    When will they learn…. I am charge $130 for hbo/showtime and NO internet… They charge extra for just one Cable Card! I know they are not supposed to, but they will not take off the charge! I am so sick of this company… I only use premium for 2 shows Californiacation and Dexter the rest I get over the air! Dropping today…

  18. Nikki says:

    Comcast is the worst company I have ever had to deal with. They make AT&T look good, and that is saying something. I have been trying for 3 days to cancel my service. Every time I call, I get a different story on why they cannot cancel the service. I guarantee if you do not pay your bill, they can drop you the same day. But request for it to be turned off, and get lied to and run around in circles. If I ever get rid of this crap, I will NEVER call them again. One more thing, my bill is never the same from month to month and I never change or upgrade my services. I agree with Margaret that a class action suit is in place.

  19. Judy says:

    WORST COMPANY EVER!! Don’t sign any contracts! My 3yr contract ended and I tried to cancel just a day after it ended and they told me it automatically renews for another year!! I have to pay over a thousand dollars if I want to cancel!!

  20. Dipakkumar Patel says:

    Have to totally agree with all posters here. You can add services without any trouble at all, but cancellation is like pulling teeth. Once you get to a representative if you’re lucky they will try and offer you a weak promotion otherwise there is no attempt to make you feel valued.
    We switched to Directv and it’s night and day. Picture quality is incredible, online support is fully fleshed out, and of course the value is unbeatable.
    Bye bye comcast.

  21. Ralph says:

    I recently moved and switched to Fios, and when I called Comcast to cancel they told me that they would not cancel until I paid the back due amount. I refused and said that you can’t keep changing me until I pay what’s due when I am not using the services. I will pay when you send me a bill in the mail. The support agent, who had horrible communication skills as they are from India, said that there was nothing that they could do. I sent an email using the above suggestions and am awaiting a response. We’ll see. I will pay when I return the equipment but they need to stop the service now. Either that or they can chase me for the bill and take me to court. I have the acknowledgment of the email in my inbox so they can’t deny that I cancelled it.

  22. Ebs982 says:

    I was dreading calling the 800 number after reading all the comments on this but I had a possitive expereince cancelling my cable today. The customer service agent was friendly and didn’t try to persuade me to stay with Comcast. I was even able to schedule a pickup for my receivers so I don’t have to go to the store.

    Maybe my expereince was unique or better than others because I only cancelled cable and still have internet with Comcast.

  23. Pete says:

    Comcast/Xfinity or whatever they are now called is a USELESS company! I am so tired of dealing with people that are simpletons. What amazes me is that several months ago before I switched to FiOS, I was being charged $167.00/month for JUST TV AND INTERNET and I had NO Premium channels!!! So, I went to FiOS and was paying $144/month for EVERYTHING. Movie channels, internet and phone which was a great deal. A couple of months ago I was approached by a Comcast rep who was offering me a deal to come back @ $89.99/month for their triple play. I phoned Verizon and they gave me a better deal. I have my HBO and the net and phone which is all I need. In addition, I have access to “Watch ESPN” on my iPhone (comcast does not offer this) and I can watch HBO through my ROKU box (again, comcast does not have an agreement with ROKU). So, yes I am paying a little more with verizon, but I get some perks that Comcast cannot offer. PLUS I get the satisfaction of a clear signal and one that is NOT SHARED.

  24. daniel says:

    I wanted to “downgrade” my service, because I don’t need the $80 a month package, but they won’t give it to me, so then I tried to cancel, the rep said, “we will call you tomorrow and confirm” …and I’m like, “there is no need to confirm, I want you to cancel it now.” and he replied, “We have to call you back” … of course they didn’t call back. So now I have to call and be put on hold again.

  25. Switched to ATT says:

    I had internet and basic cable tv with comcast for the last 10 years. Their price per month had increased to an alarming rate so I gave them a call to ask for a discount. I have done this for the past three years and was always given $10 off for retention. Well, this year I got nothing from Comcast after asking nicely. Told them I’ve been a long time customer and would like $10 off my bill of $67.xx. That’s not much to ask right? I can go to ATT for cheaper. I told the billing department that I ATT is cheaper. Their response? Go ahead. Go to ATT. And you know what? I did! They called me back few days after I took my equipment in and cancelled my internet and tv service. They tried to make amends. Too late.

  26. Meg says:

    Just called Comcast today to cancel my service. I was prepared for a typical Comcast phone conversation, but shockingly it went really well. The service representative was very polite and the process was made easy even after they explained everything that needed to be done. Granted, I did tell them that where I was going there was already internet and cable (didn’t say which provider, just that they were there), but it was still one of the far better phone conversations I’ve had with them.

  27. John Doe says:

    Terrible customer service. Why can’t I just cancel the service online or through chat? The person on the phone seemed to have no idea what she was talking about. Plus I have no idea when I’m going to find time to drive 1 hour away to return the equipment. Setting up Comcast initially ways way more of a hassle than it needed to be too. I will never recommend Comcast and I sure as heck won’t ever use it again myself.

  28. Tisha says:

    How long after cancelling did they terminate service?

  29. alaskapete says:

    Here was my solution, copied verbatim here as my chat log (private identifying information retracted, of course):

    CHAT ID: E25A06CE-BD7C-4360-8680-BB8FABAD659D

    Problem: I want to cancel my account. NOW. I have been on hold for almost five cumulative hours this week, simply trying to cancel my
    account, and have yet to be able to speak to an actual person. My current call time is now at over 69 minutes.
    Glenn > Hello Lupe, Thank you for contacting Comcast Live Chat Support. My name is Glenn. Please give me one moment to review your
    information.
    Lupe > My Issue: I want to cancel my account. NOW. I have been on hold for almost five cumulative hours this week, simply trying to cancel
    my account, and have yet to be able to speak to an actual person. My current call time is now at over 69 minutes.
    Glenn > Hi
    Glenn > I see here that you want to cancel your account, Lupe. I am sorry to hear that. Can I ask why do you want to cancel your account?
    Lupe > Yes. I no longer reside at XXX XXXnd St S, Tacoma, WA, 98444. The residence is for sale, and I have not resided there since
    04/27/2012. I have been trying to cancel my service since 04/25/2012. I also no longer reside in a Comcast service area, as I have moved
    to ALASKA.
    Glenn > Oh, to cancel the account, you need to call 1800 9346489, I am sorry Lupe we do not process account cancellation over the chat.
    Lupe > WRONG. I HAVE CALLED that number. Please read ALL of the ABOVE. I want to cancel my account NOW, and I want a
    supervisor. NOW.
    Lupe > My current on-hold call time is 74+ minutes now.
    Glenn > I understand that, let me pull up your account and see what we can do.
    Glenn > To ensure protection to your account, can I verify the last 4 digits of the SSN of the account holder please?
    Lupe > Thank you.
    Lupe > SSN-XX-XXXX
    Glenn > Thank you for this information,one moment please let me pull up your account.
    Glenn > Lupe, thank you for waiting, you have Comcast cable box and modem leased, correct?
    Lupe > Yes. There was no cable box, Comcast supplied “traditional” i.e. non-digital cable. The cable modem and it’s associated bits and
    pieces are right here.
    Lupe > To answer your question, the cable modem is leased.
    Glenn > alright, so you only have Comcast modem?
    Lupe > Yes. Only the cable modem, no cable (television) box.
    Glenn > alright, thank you .
    Glenn > here is what we will do, I will placed the cancellation pending order here in your account, you need to go to the local office and
    return the modem , from there the cancellation will be completed, and you will only be charged for service up to this day 05/04. Please be
    reminded to turn over the modem 3 to 5 days from now.
    Lupe > That is a start. However, as I have stated earlier in our conversation, I cannot go to your local office, as I have move to ALASKA.
    Please specify an address to send Comcast’s equipment to.
    Glenn > Let me check and search for the address where you can mail the modem.
    Glenn > Please give me a miute or 2.
    Lupe > Thank you.
    Glenn > I am sorry for the wait, I am still getting the information for you.
    Glenn > Here is the address where you can mail the modem,
    Glenn > Center Details Center Name: Tacoma Cable Store Address: 5401 6th Avenue, Suite 505 Tacoma, WA 98406
    Glenn > Once the modem is received from our end , the cancellation will be completed. I have noted your account for this request.
    Glenn > You will only be charged up to this day 05/04
    Lupe > Thank you. Is there anything else I need to do? Also, I think you should make my service cancellation effective 04/27/2012. I fail to
    see how it is my fault that Comcast essentially refuses to allow me to cancel my service. For example, my current hold time is now 88+
    minutes.
    Glenn > I undertsand that, alright we will pro rate charge up to 04/27
    Lupe > Thank you. I appreciate that, and as a both a small business owner and a consumer, I feel that to essentially be fair. Thank you for
    your time, Glenn. Anything else I need to do?
    Glenn > You are most welcome, Lupe.
    Glenn > I am glad to have resolved your issue today, I do hope to see you back here in Comcast soon.
    Glenn > please allow me to inform you that there will be a survey after our interaction by clicking the EXIT CHAT button located top right of
    the chat screen and “TAKE OUR SURVEY” in red button; because we, at Comcast, listen to our customers and want to hear about your
    experience chatting with us. I would greatly appreciate if you take time to answer the survey for me.
    Glenn > other than this, is there anything else I can help you with ?
    Lupe > No. Thank you.
    Glenn > Thank you for choosing Comcast for your entertainment needs! Our goal is to provide you with a consistently superior customer
    experience – that’s our guarantee. Learn more about the Comcast Customer Guarantee at http://www.comcast.com/corporate/Customers
    /CustomerGuarantee.html?fss=customer%20guarantee
    Glenn > If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail (available 24 hours a day, 7
    days a week). Comcast also offers great FAQ and Help forums located at click here to help you solve many issues on your own. You can
    also reach us through our Hotline 1-800-XFINITY (934-6489). Don’t forget, you can watch full TV shows and movies online, check out click
    here for more information. Thank you for contacting Comcast! We appreciate your business!
    Lupe > Note to self. at this moment, 18:20ADT, 05/04/2012, I have now still been on hold with Comcast Customer “Service” for 93+ minutes
    without actually being able to speak to a real person.

  30. Mad in Paradise says:

    I didn’t last one month before I wanted to cancel. The automated billing said they wanted to charge $450+ for basic cable, NO movie channels, basic internet with wireless (that doesn’t even cover the whole house). When on the phone with them, if you push the button for new service, they answer right away. If you push the button to cancel, you’re on hold forever — if they answer at all. I know, I tried it. Nonetheless, they transfer you to perma-hold anyway.Iwas on hold for two hours.

  31. Diana says:

    I am now entering my second month as a new Comcast customer. I called today to downgrade my cable package as I was paying way too much for channels I did not even watch. “Paul” was very courteous and went out of his way to find me a better option. In the end I was able to keep most of the channels I have now along with my phone and Internet and he saved me over $50 a month. I tried the online chat but they told me I had to call the main number to make changes. They answered within 2 minutes of me calling and really helped me out. I can’t complain about the service I received today. Not bad at all.

  32. frustrated beyond belief says:

    I can not believe that after 3 phone calls and 1 in office visit to try to cancel my service COMCAST will NOT cancel my services.

    What kind of messed up crap is this?

    I called on 2/17 to tell them I was very unhappy with Comcast and would be switching to WOW. They did nothing to try to keep me. On 2/17 I made an appointment with WOW to come out on 2/24. Wow set-up the phone number to be carried over.

    2/24 WOW came out in the morning. After the tech left I went to Comcast office to turn in my equipment and figured I could cancel service in person. The woman behind the counter told me she couldn’t do that, but my services would automatically be canceled March 1st. Why March 1st?

    2/24 in the evening I call Comcast because it is crap that my services are not being cancelled until March 1st. This person tells me that services will be cancelled on 2/25 and I don’t need to call back.

    2/28 I call to make sure my services have been cancelled. GUESS WHAT?! They are not cancelled. I get upset and ask the name of the person I am talking to and then to be transferred to a supervisor. She didn’t say anything to me and put me on hold FOREVER.

    Just hung up now. Wish I could cancel this hellish service on-line!

    I will NEVER use Comcast again. I can believe what a terrible experience I have had.

  33. Ganine Steffe says:

    My Dad who is disabled and has a brain injury really does not what an abundance of channels, so I called Comcast to see if they offered a senior discount because his bill was very high for just basic cable and I was told “no” and there was nothing else cheaper. I think it is horrible not to try and oblige your customers on different levels. Not every one can afford this service or the cost and most of all our seniors. Comcast is not worried about their customers, just their business and being competitive. I think honoring a senior package deal would be a good idea for those seniors that want to watch a little more than just regular TV and be able to afford it. Need less to say, I switched him to Verizon. His paying alot less and they were more compassionate about his situation.

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