Here’s a good one – a full chat transcript a customer had with the Comcast Customer support. Blogger Darwin over at darwinsfinance.com posts his entire chat conversation he had with Comcast to lower his bill.
The main idea is that you can get a better deal than you currently are. Comcast is always (always!) having special discounts. What does this mean? The price of their actual service isn’t worth as much as they charge!
It’s simple math. They give discounts out left and right and make the suckers without the discount pay for those who have the discount. Don’t be a sucker, get a discount!
From the article on darwinsfinance.com:
As you can see, each negotiating experience and outcome is different. Message? It sort of depends who you get and when you try. So, if you don’t get the deal you wanted, keep trying and don’t take no for an answer. But the bottom line is that if your initial bill is say, $160 you may very well walk away paying $50 less with some minimal effort.
That’s good news!
Here’s part of the conversation:
Comcast Rep>Thank you. May I have the exact concern that you have, — ME –?
– ME –_>Sure. I’m reaching out because the 6 months is up on the prior agreed promotions and I was advised to contact again when this occurs. My bill jumped up substantially.
– ME –_>I had previously considered switching over to FIOS given the attractive offers they have now that they’ve entered our neighborhood. The past few 6 month cycles, Comcast has discounted my bill in order to retain my business.
Comcast Rep>May I know when was the promotion ended?
– ME –_>from last month’s bill, it was to end 12/28/09.
Comcast Rep>I see. Please give me a moment to check on this.
– ME –_>sure
Comcast Rep>I apologize for the inconvenience, I see here that the bill that you are viewing will from 12/29 – 01/28. Comcast actually printed the bill in advance to avoid delinquent payment. That payment that is reflected on your bill will be the regular rate after your promotion will end on 12/28/09.
– ME –_>I’m not sure I follow. My last bill was much lower. In discussing this with Comcast in the past, each 6 months, I call and have a new promotion (whatever’s available at the time) applied to the account in order to bring the price well below the “regular rate”. I was assured during prior calls that this agreement would continue to be honored into the future if I agreed to stay on as a customer. Can you check out which promotions you’re running now that you could apply to bring the total bill back in line? Thanks
Comcast Rep>Please give me a moment to check on that.
Read the full conversation here.