The Last Comcast Bill

Your best Comcast bills are likely be the first and last. The simple truth is that as a new customer you probably signed up with Comcast on a decent deal that seemed like fantastic value at the time with some big discounts upfront. This is as good as it’s ever going to get.

As someone who has worked in the industry, I can tell you that it is standard practice to entice new customers with large discounts and other inducements with operators prepared to offer up to $350.00 of value for “new customer acquisition.”

Unfortunately, it’s mostly downhill from here as little financial consideration is given to loyal customers over time, especially those on term contracts. The big money is spent on sales of new business and customer service and retention run a very distant second.    The age of goodwill and rewarding customer loyalty appears to be gone for good. A good example of this practice in the financial sector is your credit card provider offering an interest free period for new customers only. When will these people learn that this is a sure-fire way to alienate their existing customers.

If you want to test the value you have as an existing customer simply call both sales and customer service lines and compare your “on-hold” times.

Customer retention is largely handled by customer service personnel whom operate within strict parameters of what they can and cannot do for you. If you are serious about getting some sort of tangible compensation your best bet is to remain calm and escalate through management to Corporate. Many customers have achieved good results, at least for a while.

The best way to lower your Comcast bills is to cancel Comcast  and deal with a company who will pay for your business. Being a new customer as often as possible will put you in the box seat for discounts. Statistically, most customers’ role over their services month to month after their term contract has expired and service providers literally bank on this. If you don’t mind a little inconvenience make the effort to chase down a new deal with a company that’s prepared to pay for your business.

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